Email us
For a question about a product, your personal space or any request not covered by the available tracking tools.
support@gohara.store
Reply within 48 business hours · Monday to Friday
GoHara support
How can we help you?
A question about a creation, your order, delivery or your digital identity? Choose the appropriate option below.
Track an order
Check your order status using its number and the email address used for the purchase.
Open secure trackingDefect or delivery issue
Did your creation arrive damaged, incorrectly labelled or defective? Read the procedure and our 30-day warranty.
Read the return policyFor a faster reply
Please include only the information needed for your request:
- your order number if the request concerns a purchase;
- the name of the relevant creation or product;
- a clear photo only in case of a defect or damage.
Protect your information
Never send your password, full activation code or bank card details. GoHara will never ask for this information by email.